RETURN POLICY

Return Policy for Elvida 

Introduction

At Elvida, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible.

1. Eligibility for Returns

• Time Frame: You may return any unused, unopened product within 30 days of the purchase date for a full refund or exchange.

• Condition: Returned products must be in their original packaging, unused, and in the same condition as when you received them.

2. Non-Returnable Items

• Opened or Used Products: We do not accept returns on products that have been opened or used due to health and safety regulations.

• Sale Items: Items purchased on sale or with a promotional discount are final sale and cannot be returned.

• Gift Cards: Gift cards cannot be returned or redeemed for cash.

3. Return Process

• Request a Return: To initiate a return, please contact our customer service team at elvidainfo@gmail.com with your order number and reason for the return. We will provide you with return instructions and a return authorization number.

• Shipping the Return: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

• Return Address: 12019 Long Beach Blvd, Lynwood, CA 90262

4. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited to your original method of payment.

• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is not in its original condition or is damaged).

5. Exchanges

• Exchanging an Item: If you need to exchange an item, please contact our customer service team at elvidainfo@gmail.com Exchanges are subject to product availability and must meet the same return conditions outlined above.

• Replacement Process: Once we receive your returned item, we will process your exchange and ship the replacement product at no additional cost.

6. Damaged or Defective Items

• Reporting a Problem: If you receive a damaged or defective product, please contact us immediately at elvidainfo@gmail.com or [phone number] with your order number and details of the issue. We will arrange for a replacement or refund, including covering the cost of return shipping if necessary.

7. Cancellations

• Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our return process once you receive the item.

8. Contact Us

For any questions or concerns regarding our return policy, please feel free to contact our customer service team at elvidainfo@gmail.com or (866) 358 4724. We are here to help and ensure your satisfaction with your Elvida products.

Effective Date: August 2024

This Return Policy is designed to give you peace of mind when shopping with us. We value your business and are committed to providing you with high-quality products and exceptional customer service.